With millions of pounds sitting unclaimed in dormant or misplaced accounts, the team sets about helping a former bank worker track down her pension pot, which has been missing since the 1990s. Cecilie Fjellhøy, who lost around £200,000 to the so-called Tinder swindler, reveals her hopes that artificial intelligence could help prevent others falling victim to scams. And could new rules help prevent the premium rate phone calls that have cost some bill-payers £1,000?